LEGAL FRAMEWORK

1. Data Controller

The data controller responsible for processing your personal data is AxiocloudX, located at Calle Correa D'Araujo, 8, Piso 1B — 38002, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España. For any privacy-related inquiries, you may contact us at [email protected].

2. Data Collection and Purpose

We collect personal data solely for the purpose of providing our web agency services, including e-commerce development, analytics implementation, and technical consultation. The data we may collect includes:

• Name and contact information (email, phone number) for communication purposes
• Business information necessary for service delivery and invoicing
• Technical data related to project requirements and specifications
• Payment information processed through secure third-party payment processors

3. Legal Basis for Processing

We process your personal data based on: (a) the necessity to fulfill contractual obligations for service delivery; (b) your explicit consent for marketing communications; (c) legitimate interests in improving our services and maintaining business relationships; and (d) compliance with legal obligations under EU law.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legislation. Contractual data is retained for the duration of the business relationship plus the legally mandated retention period of six years for accounting records.

5. Data Security

AxiocloudX implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (EU) 2016/679, you have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict processing; data portability; object to processing; and lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. International Data Transfers

Should any personal data be transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance your browsing experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

3. Cookie Management

You may control and manage cookies through your browser settings. Disabling essential cookies may impair website functionality. You can accept or decline non-essential cookies through our consent banner displayed upon your first visit.

4. Third-Party Cookies

We may use third-party services that set cookies on your device, including Google Analytics for website performance analysis. These third parties have their own privacy policies governing their use of cookies.

5. Changes to This Policy

We reserve the right to update this Cookies Policy at any time. Changes will be posted on this page with an updated revision date.

1. Service Delivery

AxiocloudX provides custom web development and e-commerce solutions. Due to the bespoke nature of our services, refunds are evaluated based on project milestones and deliverables as outlined in the service agreement.

2. Milestone-Based Refunds

For projects structured with milestone payments, refunds for incomplete milestones will be processed within 14 business days of written request. Completed and approved milestones are non-refundable.

3. Cancellation Terms

Clients may cancel ongoing projects with written notice. Work completed up to the cancellation date will be invoiced accordingly. Advance payments for unstarted work will be refunded in full.

4. Refund Process

To request a refund, contact [email protected] with your project reference and reason for the request. Refunds are processed using the original payment method within the timeframe specified.

5. Exceptions

Refund requests submitted more than 30 days after the relevant milestone completion may not be honored. Custom domains, third-party licenses, and hosting fees are non-refundable once activated.

1. Acceptance of Terms

By engaging AxiocloudX for services, you agree to be bound by these Terms of Service. These terms apply to all clients utilizing our web development, e-commerce, and analytics services.

2. Scope of Services

AxiocloudX provides web agency services including but not limited to: e-commerce web application development, custom analytics implementation, payment system integration, and technical consultation. Service scope is defined in individual project agreements.

3. Intellectual Property

Upon full payment, clients receive full ownership of custom-developed code and designs specific to their project. AxiocloudX retains ownership of proprietary frameworks, tools, and methodologies used in service delivery.

4. Client Responsibilities

Clients are responsible for providing timely access to necessary resources, providing accurate project requirements, and reviewing deliverables within agreed timeframes.

5. Limitation of Liability

AxiocloudX shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total amount paid for the specific service giving rise to the claim.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the business relationship.

7. Governing Law

These terms are governed by Spanish law. Any disputes shall be resolved in the courts of Santa Cruz de Tenerife, España.

8. Modifications

AxiocloudX reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of any modifications.